Privacy Policy

1. Introduction

This Privacy Policy describes how fnances ("we", "us", or "our") collects, uses, and shares information when you use our desktop trading terminal software (the "Software").

We are committed to protecting your privacy and being transparent about our data practices.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address when you subscribe to updates or create an account
• Payment Information: Billing details for paid subscriptions (processed by third-party payment processors)
• Support Communications: Information you provide when contacting our support team

2.2 Automatically Collected Information

• Usage Data: Features used, session duration, performance metrics, and interaction patterns
• Crash Reports: Error logs, stack traces, and system information when the Software crashes
• Device Information: Operating system version, hardware specifications, and software version
• Analytics: Anonymized usage statistics to improve the Software

2.3 Information Stored Locally

• Trading Data: Your trading history, watchlists, alerts, and chart configurations (stored on your device)
• API Credentials: Exchange API keys and tokens (encrypted and stored locally)
• User Preferences: Settings, themes, and customizations
• Trading Scripts: Your custom indicators and trading strategies

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Software
• Process subscriptions and payments
• Send product updates, release notes, and security alerts
• Respond to support requests and communications
• Analyze usage patterns to enhance user experience
• Debug errors and improve Software stability
• Comply with legal obligations

4. Data Storage and Security

4.1 Local Storage

Most of your data, including trading history, API credentials, and personal configurations, is stored locally on your device. We do not have access to this data unless you explicitly share it with us for support purposes.

4.2 Cloud Storage

If you subscribe to our Pro or Pro+ plans with cloud sync features, certain data may be stored on our servers:

• Encrypted backups of your settings and configurations
• Trading journal entries (if cloud sync is enabled)
• Custom scripts and indicators (if you choose to sync them)

4.3 Security Measures

We implement industry-standard security measures including:

• End-to-end encryption for sensitive data
• Secure HTTPS connections for all network communications
• Local encryption of API keys and credentials
• Regular security audits and updates

However, no method of transmission over the internet is 100% secure. Use the Software at your own risk.

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who assist us in:

• Payment processing (e.g., Stripe)
• Analytics and monitoring (e.g., anonymized usage data)
• Cloud infrastructure and hosting
• Email delivery and communications

5.2 Legal Requirements

We may disclose information if required by law, regulation, or legal process, or to:

• Comply with legal obligations or valid legal requests
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Respond to emergencies

5.3 Business Transfers

If we are acquired or merged with another company, your information may be transferred as part of that transaction.

6. Third-Party Integrations

The Software integrates with third-party services (cryptocurrency exchanges, data providers, APIs). When you connect to these services:

• Your credentials are stored locally on your device, not on our servers
• Data exchanges are governed by the third-party's privacy policy
• We are not responsible for third-party data practices
• You should review each third-party service's privacy policy

7. Your Rights and Choices

7.1 Access and Correction

You can access and modify most of your information directly within the Software. Contact us at privacy@fnances.com to request access to data we hold about you.

7.2 Data Deletion

You may request deletion of your account and associated data by contacting us. Note that:

• Locally stored data can be deleted by uninstalling the Software
• We may retain certain data as required by law or for legitimate business purposes
• Anonymized analytics data may be retained indefinitely

7.3 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any email we send, or by contacting us. Note that we may still send transactional emails (receipts, security alerts, etc.).

7.4 Analytics Opt-Out

You can disable usage analytics and crash reporting in the Software's settings. This may limit our ability to provide support and improve the Software.

8. Data Retention

We retain your information for as long as necessary to:

• Provide the Software and related services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

When data is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

The Software is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe a child has provided us with information, please contact us immediately.

10. International Users

The Software is operated from the United States. If you are located outside the U.S., your information may be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to request deletion of personal information
• Right to opt out of sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at privacy@fnances.com.

12. European Users (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

Our legal basis for processing your data includes consent, contract performance, and legitimate interests.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a notice in the Software

Your continued use of the Software after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@fnances.com
For general inquiries: hello@fnances.com